- Koj lub tawb nqa khoom yog khoob
- Txuas ntxiv gli acquisti
Kev lees paub raws cai yog ib hom kev tiv thaiv rau cov neeg siv khoom hauv qhov xwm txheej ntawm kev yuav khoom uas tsis muaj kev sib haum xeeb. Cia peb saib thaum twg raws nraim nws siv thiab nws ua haujlwm li cas.
Txoj cai lij choj lav yog dab tsi?
Txoj cai lij choj lav ntawm kev ua raws cai yog ib hom kev tiv thaiv uas muab los ntawm kos duab. 128-135 ntawm Consumer Code tsuas yog siv tau rau cov neeg yuav khoom raws li cov neeg siv khoom.
Los ntawm cov neeg siv khoom peb txhais tau tias tus neeg uas ua rau lub hom phiaj tsis cuam tshuam nrog kev ua lag luam ua lag luam ua tau.
Txawm li cas los xij, qhov no tsis tau txhais hais tias, raws li peb yuav pom hauv cov ntaub ntawv no, tias cov neeg yuav khoom raws li tus kws tshaj lij raug txwv tsis pub muaj kev tiv thaiv.
Peb qhia tam sim ntawd tias kev lees paub kev cai lij choj hauv ecommerce yog qhov teeb meem tseem ceeb rau txhua tus neeg ua lag luam digital. Qhov tseeb, nws yuav tsum raug coj mus rau cov neeg siv khoom qhia hauv cov ntaub ntawv raug cai luam tawm ntawm lub vev xaib e-lag luam.
Yog li cia peb pom qhov sib txawv tseem ceeb ntawm txoj cai lav ntawm cov neeg siv khoom thiab cov neeg siv khoom.
Cov pa warranty yog dab tsi?
Cov lus lees paub yog xaiv tau, nws tuaj yeem muab los ntawm cov chaw tsim khoom lossis cov neeg muag khoom ntawm cov khoom thiab feem ntau yog siv rau kev lag luam thiab cov neeg siv khoom ncaj ncees uas tau txais kev pabcuam zoo dua.
Cov ntsiab lus ntawm cov pa warranty tuaj yeem, piv txwv li, yuav them rau kev puas tsuaj tshwm sim los ntawm tus neeg siv khoom, lossis kev ncua sij hawm ntawm kev lees paub raws cai.
Kev qhuab ntuas los ntawm kev kos duab. 133 ntawm Consumer Code, cov qauv kev lees paub, los ntawm tus muag lossis los ntawm cov chaw tsim khoom, yuav tsum tau kos los ntawm Italian thiab tau teev tseg thiab tsim nyog coj los rau cov neeg siv khoom.
Txawm li cas los xij, cov lus lees paub tsis tuaj yeem hloov pauv lossis txwv kev lees paub raws cai hauv kev lag luam e-lag luam.
Kev lees paub raws cai hauv kev lag luam e-lag luam (B2C)
Txoj cai lij choj lav ntawm kev ua raws cai tsuas yog siv tau rau cov neeg siv khoom uas ua kev yuav khoom raws li cov neeg siv khoom. Nws thiaj li pom daim ntawv thov tsuas yog hauv B2C e-lag luam (Kev Lag Luam rau Cov Neeg Siv Khoom, qhov twg Client hais meej rau cov neeg siv khoom).
Kev lees paub raws cai hauv kev lag luam e-lag luam ua rau tus neeg muag khoom lub luag haujlwm rau qhov tsis ua raws li cov khoom lag luam uas tshwm sim hauv ob xyoos txij li hnub xa khoom.
Rau cov khoom raws li peb txhais tau tias cov khoom:
haum rau kev siv uas cov khoom ntawm tib hom yog feem ntau npaj
uas phim cov lus piav qhia los ntawm tus muag khoom ntawm lub vev xaib ecommerce
nrog rau qhov zoo thiab cov yam ntxwv qhia los ntawm tus neeg muag khoom thiab cov neeg siv khoom tuaj yeem xav tau los ntawm cov khoom ntawm tib hom
haum rau cov kev siv tshwj xeeb uas cov neeg siv khoom xav ua los ntawm lawv yog tias kev siv tau teev tseg thaum lub sijhawm xaus ntawm daim ntawv cog lus.
Cov cuab yeej siv rau kev lees paub kev cai lij choj hauv ecommerce
Thaum tsis muaj ib lossis ntau tus yam ntxwv tsim nyog kom tsim nyog tau txais txiaj ntsig zoo, tus neeg siv khoom tuaj yeem qhib qhov kev lees paub raug cai hauv ecommerce.
Yog li qhov tsis muaj kev sib haum xeeb tshwm sim yog tias qhov tsis zoo:
Nws yog haum rau kev siv uas feem ntau yog ua los ntawm cov khoom ntawm tib hom;
Nws ua raws li cov lus piav qhia lossis qauv muab los ntawm tus neeg muag khoom;
nthuav tawm cov khoom zoo uas cov neeg siv khoom yuav tsum xav txog hauv kev sib raug zoo ntawm cov khoom thiab / lossis kev tshaj tawm kev tshaj tawm ntawm tib yam;
Nws yog qhov tsim nyog rau kev siv tshwj xeeb uas cov neeg siv khoom xav ua los ntawm nws, tsuas yog tias qhov kev siv no tau hais meej meej hauv daim ntawv cog lus muag.
Thaum muaj qhov tsis sib haum xeeb tau txheeb xyuas, tus neeg siv khoom yuav tsum:
qhia nws rau tus neeg muag khoom nyob rau hauv ob lub hlis txij li kev tshawb pom ntawm qhov tsis xws luag ntawm nws tus kheej, txwv tsis pub txoj cai lav lapses thiab tus muag khoom yuav tsis raug khi los ntawm cov luag num uas peb yuav pom tom qab;
khaws thiab muab cov ntaub ntawv pov thawj ntawm hnub uas cov khoom tau yuav thiab hnub uas cov khoom xa tuaj (tus neeg siv khoom tuaj yeem muab daim ntawv xaj khoom lossis cov ntaub ntawv tau txais thaum xa khoom).
Lub nra ntawm pov thawj
Kev tsis sib haum xeeb tsis tu ncua los ntawm cov neeg siv khoom tsis pub dhau rau lub hlis ntawm kev xa khoom yog xav tias twb muaj lawm thaum lub sijhawm xa khoom, qhov no txhais tau hais tias tus neeg muag khoom yuav tsum ua pov thawj qhov tsis sib xws (piv txwv li qhov tsis xws luag yog vim qhov tsis yog. - kev coj cwj pwm ntawm tus neeg siv khoom).
Tus neeg muag khoom tuaj yeem nqa lub nra ntawm cov ntaub ntawv pov thawj, yog li voiding cov kev xav saum toj no thiab yog li cov neeg siv khoom lav, ua pov thawj qhov tsis sib haum xeeb ntawm qhov tsis xws luag nrog qhov zoo lossis qhov xwm txheej ntawm qhov tsis xws luag.
Piv txwv li, tus neeg siv khoom yuav tsis tuaj yeem yws txog qhov ua haujlwm tsis zoo ntawm lub moos uas tsis muaj dej tsis zoo uas pom tau tias muaj dej ntau dhau; qhov no tsis txawm nyob rau hauv rau lub hlis los ntawm kev xa khoom ntawm lub moos nws tus kheej.
Thaum rau lub hlis dhau los ntawm hnub xa khoom, lub nra ntawm cov ntaub ntawv pov thawj rov qab. Cov neeg siv khoom yuav tsum tau ua pov thawj tias qhov tsis xws luag twb muaj lawm thiab qhov tsis xws luag yog sib xws nrog qhov zoo.
Rov qab txog qhov piv txwv yav dhau los, qhov lav tuaj yeem siv tau txawm tias nyob rau hauv yim lub hlis txij li hnub xa khoom yog tias lub moos tsis muaj dej qhia pom cov dej nkag.
Kev siv tshuaj kho mob
Muab qhov kev puas tsuaj los ntawm kev siv tsis raug ntawm cov khoom vaj khoom tsev tsis suav nrog qhov tau txais txiaj ntsig los ntawm kev lees paub kev cai lij choj hauv ecommerce:
Tus neeg siv khoom tuaj yeem nug tus neeg muag khoom, ntawm nws qhov kev xaiv, kho qhov zoo lossis hloov nws, yam tsis tau them nqi rau ob qho tib si, tshwj tsis yog tias qhov kev thov kev kho mob yog lub hom phiaj ua tsis tau lossis hnyav hnyav piv rau lwm cov duab kos duab. 130 Consumer Code).
Cov neeg siv khoom kuj tuaj yeem thov kom txo nqi, kom pom zoo nrog tus muag khoom, nyob rau hauv rooj plaub uas:
kho thiab hloov tsis tau los yog kim heev;
kev kho / hloov pauv tau thov los ntawm cov neeg siv khoom tab sis tus neeg muag khoom tsis tau ua li ntawd;
Yog tias tsis txaus siab rau cov kev daws teeb meem saum toj no, tus neeg siv khoom muaj cai thov kev txiav tawm ntawm daim ntawv cog lus.
Qhov kev txiav tawm ntawm daim ntawv cog lus yuav tsum muab tus neeg muag khoom them rov qab tag nrho cov nqi uas tau tshwm sim los ntawm tus neeg siv khoom (cov nqi thauj khoom suav nrog).
Daim ntawv cog lus rau qhov tsis sib xws thiab tus neeg muag khoom txoj cai ntawm recourse
Kev lees paub kev cai lij choj hauv kev lag luam e-lag luam tsis tuaj yeem raug cais tawm, txawm tias muaj kev pom zoo ntawm tus muag khoom thiab cov neeg siv khoom.
Ib nqe lus uas txwv lossis tshem tawm qhov kev lees paub raws cai hauv kev lag luam e-lag luam, yog li txo qis kev tiv thaiv cov neeg siv khoom, yuav tsum suav tias yog tsis muaj tseeb.
Txawm li cas los xij, tus neeg muag khoom muaj txoj cai rov hais dua tawm tsam cov chaw tsim khoom, qhov no txhais tau hais tias nyob rau hauv rooj plaub uas tus neeg siv khoom qhib ib qho ntawm cov kev kho mob tau muab los ntawm kev lees paub kev cai lij choj hauv kev lag luam e-lag luam (piv txwv li, cov nyiaj rov qab ntawm cov nyiaj them), tus neeg muag khoom tuaj yeem nqa. kev txiav txim tawm tsam cov chaw tsim khoom. kom tau txais cov nyiaj rov qab ntawm cov nyiaj them rau cov neeg siv khoom.
Txoj cai ntawm recourse kev txhawj xeeb tsuas yog kev sib raug zoo ntawm tus neeg muag khoom thiab cov chaw tsim khoom thiab tuaj yeem raug cais tawm ntawm kev cog lus ntawm lawv.
Kev tiv thaiv ntawm tus neeg muag khoom
Kev lees paub raws cai hauv kev lag luam e-lag luam feem ntau yuav tsum muaj lub nra hnyav uas tsis yooj yim muab los ntawm ob tog.
Tus neeg muag khoom, piv txwv li, tuaj yeem tiv thaiv nws tus kheej los ntawm kev nug tus neeg siv khoom kom lees txais cov pob khoom nrog cov khoom tshwj xeeb thiab kom paub tseeb qhov tseeb ntawm cov ntsiab lus, nws tseem tuaj yeem thov cov duab lossis lwm cov ntaub ntawv pov thawj los ntawm tus neeg siv khoom los xyuas seb puas muaj kev puas tsuaj lossis kev tsis txaus siab tuaj yeem ua tau. poob nyob rau hauv kev qhuab qhia. ntawm kev cai lij choj lav lossis tuaj yeem taug qab rov qab, piv txwv li, rau kev siv cov khoom lag luam rau lub hom phiaj uas tsis yog cov khoom uas tau npaj tseg.
Kev lees paub raws cai hauv e-lag luam rau cov kws tshaj lij (B2B)
Cov khoom ntawm Consumer Code hais txog kev lees paub kev cai lij choj hauv kev lag luam e-lag luam tsis muaj feem xyuam rau cov neeg siv khoom uas yuav yog tus kws tshaj lij (B2B).
Qhov tseeb, cov kev cai ntawm kos duab. 1490 ntawm Civil Code:
Tus neeg muag khoom yuav tsum tau ua kom ntseeg tau tias cov khoom muag tsis muaj qhov tsis xws luag uas ua rau nws tsis tsim nyog rau kev siv uas nws tau npaj los yog pom zoo txo nws cov nqi. Qhov kev pom zoo los ntawm qhov kev lees paub tsis suav nrog lossis txwv tsis pub muaj txiaj ntsig yog tias tus neeg muag khoom muaj kev ntseeg tsis zoo zais qhov tsis xws ntawm qhov khoom rau tus neeg yuav khoom.
Tus kws tshaj lij yuav tsum tshaj tawm qhov tsis sib haum xeeb hauv 8 hnub txij li hnub tshawb pom (ib lub sijhawm tsis zoo dua li ob lub hlis tau pom los ntawm Consumer Code rau cov neeg siv khoom) nyob rau hauv kev nplua ntawm kev poob ntawm qhov lav.
Cov lus nug nquag
Muab qhov zoo tshaj plaws thiab qhov zoo tshaj plaws lav yog peb kev cog lus rau peb cov neeg siv khoom.
Tag nrho cov khoom muaj kev tiv thaiv ob xyoos pib txij hnub xa khoom, tshwj tsis yog cov khoom siv kho dua tshiab uas muaj 12 lub hlis lav.
- Yog hais tias qhov nthuav dav ntawm qhov kev lees paub lossis pov thawj ntawm kev yuav khoom raug hloov kho, hloov lossis hloov pauv; thiab/los yog
- Yog tias tus lej cim lossis cov khoom tau lees paub raug cuam tshuam nrog lossis kho, yam tsis muaj kev tso cai ua ntej los ntawm Kev Pabcuam Kev Ua Haujlwm.
1. Rau qhov poob lossis kev tswj hwm ntawm ib qho ntawm cov ntawv tswj hwm ntawm cov chaw tsim khoom thiab / lossis cov neeg nruab nrab ntawm cov khoom xa tawm.
2. Thaum qhov ua rau muaj kev puas tsuaj los yog qhov tsis xws luag vim yog siv tsis raug, tsis ua raws li cov lus qhia hauv phau ntawv qhia, xws li kev sib tsoo, kev siv tsis raug, kev sib tsoo, kev sib tsoo, kev sib tsoo lossis kev puas tsuaj uas tsim los rau cov laj thawj tsis yog vim li cas rau kev ua haujlwm ib txwm muaj.
3. Rau kev kho vim tsis muaj kev saib xyuas, kho dua, tu lossis hloov kho.
4. Siv nyob rau hauv qhov chaw tsis zoo (plua plav, raug tshav ntuj ncaj qha, nrog kev vibrations, nrog huab cua kub [hauv qab 5 ° C thiab siab dua 40 ° C], cov av noo tawm ntawm qhov txwv [qis dua 10% thiab siab dua 95%] thiab cov qhov (socket) yam tsis muaj kev tiv thaiv hauv av, thiab tiv thaiv overvoltage).
5. Rau kev siv tsis raug ntawm lub teeb tsa software lossis siv cov software tsis raug cai.
6. Rau kev puas tsuaj los ntawm cov kab mob lossis kev tawm tsam hauv computer.
7. Thaum muaj lub neej voj voog luv dua li lub sijhawm lav.
- Cov teeb meem tshwm sim los ntawm kev tsis saib xyuas, kev poob siab, kev siv tsis raug, tampering, tsis raug voltage lossis installation, lossis hnav thiab tsim kua muag tsis suav nrog.
- Nyob rau hauv cov ntaub ntawv ntawm cov khoom siv computer, lub warranty tsis them tus kab mob tshem tawm, rov qab software vim li no los yog reinstallation ntawm lub hard drive tom qab formatting.
Thaum ib qho kev txiav txim tsis tau sau los ntawm tus neeg tau txais, nws raug xa rov qab rau peb lub tsev rau khoom. Tom qab tau txais nws nyob rau hauv lub warehouse, nws yog tswj los ntawm pab neeg thiab mus rau lub chaw tswj xyuas kom them nyiaj.
Kev xa khoom ntawm qhov kev txiav txim thiab nws rov qab mus rau lub tsev khaws khoom suav nrog cov nqi thauj khoom, uas lub tuam txhab lossis tus neeg muab qhov kev txiav txim yuav tsum them. Raws li qhov tshwm sim, koj yuav tau txais cov nyiaj them raws li qhov xa rov qab ntawm qhov kev txiav txim, rho tawm cov nqi xa rov qab.
Nws yuav tsum raug txiav txim siab tias kev ua raws li kev tswj hwm no tuaj yeem siv sijhawm ob peb lub lis piam.
Cov khoom lag luam uas vam khom rau tus kheej kev tso cai Kev Pabcuam network, yuav nyob twj ywm, nyob rau hauv cov ntaub ntawv no, rau cov kev lav phib xaub thiab cov txheej txheem tsim los ntawm lawv.
Tus neeg tau txais kev pabcuam yuav tsum tau kuaj xyuas thaum lub sijhawm xa cov khoom xa tuaj tias qhov no sib haum rau cov lus thov, tias nws tshwm rau ntawm daim ntawv xa nyiaj thiab yog qhov tseeb hauv kev nthuav qhia, xwm txheej, cov ntaub ntawv thiab ntim khoom. Yog tias lub pob muaj cov cim qhia pom tias muaj kev puas tsuaj, tus neeg tau txais kev pab yuav tsum tau sau ib tsab ntawv sau rau hauv daim ntawv xa tuaj (daim ntawv lossis hluav taws xob) tshaj tawm tias cov khoom puas lawm. Kev lees txais cov khoom yam tsis muaj qhov tshwj xeeb no yuav ua rau muaj kev tsis txaus siab tom qab los ntawm Cov Neeg Siv Khoom.
Kev tsis txaus siab los ntawm Cov Neeg Siv Khoom yuav raug lees txais hauv 48 teev tom qab xa khoom. Tom qab lub sijhawm no yam tsis tau ua qhov tsis txaus siab, nws yuav nkag siab tias cov khoom tau raug xa mus rau tus neeg tau txais kev pabcuam zoo tshaj plaws ntawm qhov zoo thiab muaj nuj nqis.
tsis txhob txhawj, koj yuav tau sau ntawv rau peb ntawm kev tiv tauj peb ntawm peb lub khw los ntawm kev qhib daim pib, nrog rau tus lej xaj thiab xa peb cov ntaub ntawv hauv qab no txuas nrog
Cov duab ntawm cov khoom tsis raug tau txais
Cov duab ntawm cov khoom npe nrog cov nyiaj muas noj
Cov duab ntawm EAN code ntawm cov khoom tsis raug tau txais
Nws tseem yuav tsim nyog los muab cov lus piav qhia meej meej
Peb yuav qhib koj rooj plaub tam sim ntawd thiab daws koj qhov teeb meem
tsis txhob txhawj, koj yuav tau sau ntawv rau peb ntawm kev tiv tauj peb ntawm peb lub khw los ntawm kev qhib daim pib, nrog rau tus lej xaj thiab xa peb cov ntaub ntawv hauv qab no txuas nrog
Yees duab ntawm cov khoom ntim sab nrauv (npuas qhwv nrog)
Yees duab ntawm lub thawv qhib qhov chaw tiv thaiv pom
Yees duab ntawm daim ntawv lo nrog lub courier
Cov duab ntawm kev puas tsuaj (s) nws tus kheej
Daim duab ntawm cov khoom lag luam nrog cov nyiaj thwj
Nws tseem yuav tsim nyog los muab cov lus piav qhia meej meej
Peb yuav qhib koj rooj plaub tam sim ntawd thiab daws koj qhov teeb meem
Nyob rau hauv cov ntaub ntawv uas cov khoom nthuav tawm raws li qhov tsis xws luag tsis muaj qhov tsis xws luag, Nextsolutionitalia yuav ceeb toom rau cov neeg siv khoom ntawm qhov tsis them rov qab. Cov khoom yuav nyob twj ywm hauv lub tsev rau 7 hnub tos tus neeg siv khoom kom paub meej tias nws puas xav rov qab cov khoom raws li kev them nyiaj ntawm cov khoom thauj, lossis yog tias nws xav tso tseg. Tom qab hnub kawg no, koj yuav poob txoj cai rau txhua qhov kev thov.
tsis txhob txhawj, koj yuav tau sau ntawv rau peb ntawm kev tiv tauj peb ntawm peb lub khw los ntawm kev qhib daim pib, nrog rau tus lej xaj thiab xa peb cov ntaub ntawv hauv qab no txuas nrog
Yees duab ntawm lub thawv
Yees duab ntawm daim ntawv lo nrog lub courier
Daim duab ntawm cov khoom lag luam nrog cov nyiaj thwj
Nws tseem yuav tsim nyog los muab cov lus piav qhia meej meej
Peb yuav qhib koj rooj plaub tam sim ntawd thiab daws koj qhov teeb meem
tsis txhob txhawj, koj yuav tau sau ntawv rau peb ntawm kev tiv tauj peb ntawm peb lub khw los ntawm kev qhib daim pib, nrog rau tus lej xaj thiab xa peb cov ntaub ntawv hauv qab no txuas nrog
Daim duab qhia txog qhov ploj lawm (s) ntawm cov khoom duab
Nws tseem yuav tsim nyog los muab cov lus piav qhia meej meej
Peb yuav qhib koj rooj plaub tam sim ntawd thiab daws koj qhov teeb meem
Nextsolutionitalia yuav tsis muaj kev lav phib xaub ua ntej Cov Neeg Siv Khoom lossis cov neeg thib peb rau kev ncaj qha, tsis ncaj, tsis ncaj ncees los yog cuam tshuam txog kev poob lossis kev puas tsuaj rau cov ntaub ntawv no lossis kev ua haujlwm tsis raug ntawm cov khoom, suav nrog kev raug mob rau tib neeg, kev puas tsuaj rau cov khoom sib txawv ntawm cov khoom. yam khoom ntawm daim ntawv cog lus lossis poob ntawm cov txiaj ntsig
