- Ngolo yanu yogulira ilibe kanthu
- Continua gli kupeza
Chitsimikizo chalamulo ndi mtundu wa chitetezo kwa ogula ngati kugula katundu popanda kugwirizana. Tiyeni tiwone nthawi yeniyeni yomwe ikugwira ntchito komanso momwe imagwirira ntchito.
Kodi chitsimikizo chalamulo ndi chiyani?
Chitsimikizo chalamulo chotsatira ndi njira yachitetezo yoperekedwa ndi zolemba 128-135 ya Consumer Code imagwira ntchito kwa anthu omwe amagula ngati ogula.
Ponena za ogula tikutanthauza munthu wachilengedwe yemwe amachita zinthu zosagwirizana ndi bizinesi iliyonse yomwe imachitika.
Komabe, izi sizikutanthauza, monga momwe tidzaonera mu chidziwitso ichi, kuti omwe amagula ngati akatswiri alibe chitetezo chilichonse.
Timalongosola nthawi yomweyo kuti chitsimikizo chalamulo mu ecommerce ndi nkhani yofunika kwambiri kwa wazamalonda aliyense wa digito. M'malo mwake, ziyenera kudziwitsidwa kwa kasitomala yemwe wawonetsedwa muzolemba zamalamulo zomwe zasindikizidwa patsamba la e-commerce.
Kotero tiyeni tiwone kusiyana kwakukulu ponena za chitsimikizo chalamulo pakati pa makasitomala akatswiri ndi makasitomala ogula.
Kodi chitsimikizo chokhazikika ndi chiyani?
Chitsimikizo chokhazikika ndichosankha, chikhoza kuperekedwa ndi wopanga kapena wogulitsa katunduyo ndipo nthawi zambiri amagwiritsidwa ntchito potsatsa ndi kusunga makasitomala omwe amalandira chithandizo chabwinoko.
Cholinga cha chitsimikizo chokhazikika chikhoza mwachitsanzo kukhala kuphimba kuwonongeka kwangozi chifukwa cha kasitomala, kapena kuonjezera nthawi ya chitsimikizo chalamulo.
Imayendetsedwa ndi luso. 133 ya Consumer Code, chitsimikiziro chokhazikika, cha wogulitsa kapena wopanga, chiyenera kulembedwa mu Chitaliyana ndikufotokozedwa ndikudziwitsidwa moyenera kwa kasitomala.
Komabe, chitsimikizo chanthawi zonse sichingalowe m'malo kapena kuchepetsa chitsimikizo chalamulo pamalonda amalonda.
Chitsimikizo chovomerezeka mu ecommerce kwa ogula (B2C)
Chitsimikizo chovomerezeka chovomerezeka ndi chovomerezeka kwa makasitomala omwe amagula ngati ogula. Chifukwa chake amangopeza ntchito mu B2C e-commerce (Business to Client, pomwe kasitomala amalozera kwa ogula).
Chitsimikizo chovomerezeka mu malonda a ecommerce chimapangitsa wogulitsa kukhala ndi udindo pakusokonekera kulikonse kwa chinthucho komwe kumachitika pasanathe zaka ziwiri kuchokera tsiku loperekedwa.
Pazinthu zovomerezeka tikutanthauza zinthuzo:
zoyenera kugwiritsidwa ntchito zomwe mankhwala amtundu womwewo amapangidwa kawirikawiri
zomwe zimagwirizana ndi kufotokozera komwe kwaperekedwa ndi wogulitsa patsamba la ecommerce
ndi mikhalidwe ndi mikhalidwe yosonyezedwa ndi wogulitsa ndi zomwe wogula angayembekezere kuchokera kuzinthu zamtundu womwewo
oyenera kugwiritsidwa ntchito makamaka kwa wogula ngati kugwiritsidwa ntchito kudanenedwa panthawi yomaliza ya mgwirizano.
Zida za ogula zotsimikizira mwalamulo mu ecommerce
Popanda mawonekedwe amodzi kapena angapo oyenera kuti ayenerere zabwino zomwe zimagwirizana, wogula atha kuyambitsa chitsimikiziro chalamulo pamalonda amalonda.
Chifukwa chake, kusagwirizana kulipo ngati katunduyo alibe:
Ndizoyenera kugwiritsidwa ntchito zomwe nthawi zambiri zimapangidwa ndi katundu wamtundu womwewo;
Zimagwirizana ndi kufotokozera kapena chitsanzo choperekedwa ndi wogulitsa;
ikuwonetsa mikhalidwe yomwe wogula ayenera kuyembekezera pokhudzana ndi mtundu wa katundu ndi/kapena kampeni yotsatsa zomwezo;
Ndizoyenera kugwiritsa ntchito makamaka zomwe wogula akufuna kuzipanga, pokhapokha ngati kugwiritsidwa ntchito kotereku kwafotokozedwa momveka bwino mu mgwirizano wogulitsa.
Pomwe kusowa kwa kutsata kwatsimikiziridwa, wogula ayenera:
lengezani kwa wogulitsa pasanathe miyezi iwiri atapeza cholakwikacho, apo ayi chitsimikiziro chalamulo chidzakhala chopanda kanthu ndipo wogulitsa sadzakhalanso ndi maudindo omwe tidzawona pambuyo pake;
sungani ndikupereka umboni wa tsiku lomwe katunduyo adagulidwa komanso tsiku lomwe katunduyo adaperekedwa (wogula atha kungopereka invoice yogula kapena chikalata chomwe adalandira popereka katunduyo).
Katundu wa umboni
Zolakwika za Conformity zomwe zimanenedwa nthawi zonse ndi ogula mkati mwa miyezi isanu ndi umodzi kuchokera pamene katunduyo atumizidwa, amalingaliridwa kuti analipo kale panthawi yobereka, izi zikutanthauza kuti wogulitsa akuyenera kutsimikizira zotsutsana (mwachitsanzo, cholakwikacho chimachitika chifukwa cha khalidwe losasamala la ogula. ).
Wogulitsa akhoza kutulutsa zolemetsa zaumboni, motero amalepheretsa malingaliro omwe ali pamwambawa ndipo chifukwa chake chitsimikizo cha ogula, potsimikizira kusagwirizana kwa chilemacho ndi chikhalidwe cha katundu kapena chikhalidwe cha chilemacho.
Mwachitsanzo, wogula sangathe kudandaula za kusagwira ntchito kwa wotchi yopanda madzi yomwe mwachiwonekere yakhudzana kwambiri ndi madzi; izi sizinachitike ngakhale mkati mwa miyezi isanu ndi umodzi kuchokera pomwe wotchiyo idaperekedwa.
Kamodzi patatha miyezi isanu ndi umodzi kuchokera tsiku loperekedwa kwa katunduyo, kulemedwa kwa umboni kumasinthidwa. Wogula adzayenera kutsimikizira kuti cholakwikacho chinalipo kale komanso kuti cholakwikacho chikugwirizana ndi chikhalidwe cha katunduyo.
Kukumbukira chitsanzo cham'mbuyomo, chitsimikizocho chikhoza kukhazikitsidwanso miyezi isanu ndi itatu pambuyo pa tsiku lobweretsa ngati wotchi yopanda madzi ikuwonetsa kulowa kwa madzi.
Zothandizira Ogula
Poganizira kuti zowonongeka zomwe zimachitika chifukwa chogwiritsa ntchito molakwika katunduyo zikupatula mwayi wopindula ndi chitsimikizo chalamulo mu ecommerce:
Wogula atha kufunsa, pakusankha kwake, wogulitsa kuti akonze zinthuzo kapena kuzisintha, kwaulere pazochitika zonse ziwiri, pokhapokha ngati njira yomwe yapemphedwayo ndi yosatheka kapena yolemetsa kwambiri poyerekeza ndi luso lina. 130 Consumer Code).
Wogula atha kupemphanso kuchepetsa mtengo, kuti agwirizane ndi wogulitsa, ngati:
kukonzanso ndi kusintha n'kosatheka kapena ndi okwera mtengo kwambiri;
kukonzanso / kusinthidwa kwapemphedwa ndi wogula koma wogulitsa sanachite zimenezo;
Ngati simukukhutira ndi mankhwala omwe atchulidwa, wogula ali ndi ufulu wopempha kuthetsa mgwirizano.
Kutha kwa mgwirizano kumakakamiza wogulitsa kubweza ndalama zonse zomwe ogula amawononga (ndalama zotumizira zikuphatikizidwa).
Mapangano otsutsana ndi ufulu wa wogulitsa
Chitsimikizo chalamulo mu ecommerce sichingachotsedwe, ngakhale ndi mapangano pakati pa wogulitsa ndi wogula.
Ndime iliyonse yomwe imaletsa kapena kuchotsa chitsimikiziro chalamulo pamalonda amalonda, motero kuchepetsa chitetezo cha ogula kuyenera kuganiziridwa kukhala kopanda pake.
Komabe, wogulitsa amazindikiridwa kuti ali ndi ufulu wochitapo kanthu motsutsana ndi wopanga, izi zikutanthauza kuti ngati wogula ayambitsa imodzi mwazothandizo zoperekedwa ndi chitsimikizo chalamulo mu ecommerce (mwachitsanzo kubweza ndalama zomwe adalipira) wogulitsa azitha achitepo kanthu motsutsana ndi wopanga kuti abweze ndalama zomwe zidaperekedwa kwa ogula.
Ufulu wopezerapo mwayi umakhudza kwambiri ubale wapakati pa wogulitsa ndi wopanga ndipo ukhoza kuchotsedwa ndi mapangano pakati pawo.
Chitetezo cha ogulitsa
Chitsimikizo chalamulo pamalonda amalonda nthawi zambiri chimafuna umboni wolemetsa womwe superekedwa mosavuta ndi onse awiri.
Wogulitsa, mwachitsanzo, atha kudziteteza pofunsa kasitomala kuti avomereze phukusilo ndikusungitsa ndikuwonetsetsa kukhulupirika kwa zomwe zili mkati, atha kupemphanso zithunzi kapena umboni wina kuchokera kwa kasitomala kuti atsimikizire ngati kuwonongeka kapena cholakwika chomwe akudandaulacho chingathe. zimagwera pansi pa lamulo lachitsimikizo chalamulo kapena chifukwa, mwachitsanzo, kugwiritsa ntchito chinthu pazifukwa zina osati zomwe zimapangidwira.
Chitsimikizo chovomerezeka mu ecommerce kwa akatswiri (B2B)
Zolemba za Consumer Code zokhudzana ndi chitsimikizo chalamulo mu ecommerce sizigwira ntchito kwa kasitomala amene amagula ngati katswiri (B2B).
M'malo mwake, zoperekedwa ndi luso zimagwira ntchito kwa akatswiri. 1490 ya Civil Code:
Wogulitsa amayenera kuonetsetsa kuti chinthu chogulitsidwacho sichikhala ndi zolakwika zomwe zimapangitsa kuti zikhale zosayenera kugwiritsidwa ntchito zomwe akufunira kapena kuchepetsa mtengo wake. Chigwirizano chomwe chitsimikizocho sichikuphatikizidwa kapena chochepa sichikhala ndi zotsatira ngati wogulitsa abisa zolakwika za chinthucho kwa wogula molakwika.
Katswiriyo akuyenera kunena za kusowa kogwirizana mkati mwa masiku a 8 kuyambira tsiku lodziwika (nthawi yoyipa kwambiri kuposa miyezi iwiri yoperekedwa ndi Consumer Code kwa ogula) pansi pa chilango cha kutaya chitsimikizo.
Domande nthawi zambiri
Kupereka zabwino kwambiri komanso chitsimikizo chabwino ndikudzipereka kwathu kwa makasitomala athu.
Zinthu zonse zili ndi chitsimikizo cha zaka ziwiri kuyambira tsiku loperekedwa, kupatula zinthu zokonzedwanso zomwe zili ndi chitsimikizo cha miyezi 12.
- Ngati tsatanetsatane wa chitsimikizo kapena umboni wa kugula wasinthidwa, kusinthidwa kapena kusinthidwa; ndi/kapena
- Ngati nambala yozindikiritsa kapena chinthu chotsimikizika chikusokonekera kapena kukonzedwa, popanda chilolezo chochokera ku Technical Service.
1. Pakutayika kapena kusintha zilembo zoyang'anira za opanga ndi/kapena zogawa.
2. Zomwe zimayambitsa kuwonongeka kapena zolakwika chifukwa chogwiritsa ntchito molakwika, kulephera kugwiritsa ntchito malangizo omwe ali m'bukuli, monga ngozi, kugwiritsa ntchito molakwika, kumenyedwa, kusweka, ngozi kapena kuwonongeka kwazinthu chifukwa cha zomwe sizimayenderana ndi magwiridwe antchito.
3. Zokonza chifukwa chosowa kukonza, kukonzanso, kuyeretsa kapena kusintha.
4. Kugwiritsiridwa ntchito m’malo osayenera (afumbi, padzuŵa lolunjika, kunjenjemera, kotentha kwambiri [pansi pa 5°C ndi pamwamba pa 40°C], m’chinyezi chopanda malire [ochepera 10% ndi kupitirira 95%] ndi malo otuluka opanda maziko otetezera, ndi chitetezo champhamvu).
5. Kugwiritsa ntchito molakwika pulogalamu yoyikapo kapena kugwiritsa ntchito pulogalamu yosaloledwa.
6. Zowonongeka chifukwa cha ma virus kapena kuwononga makompyuta.
7. Pamene pali mkombero wa moyo wamfupi kuposa nthawi yokhazikitsidwa ya chitsimikizo.
- Zowonongeka zomwe zimachitika chifukwa cha kunyalanyaza, kukhudzidwa, kugwiritsa ntchito molakwika, kusokoneza, magetsi olakwika kapena kukhazikitsa, kapena kung'ambika sikuphatikizidwa.
- Pankhani yazinthu zamakompyuta, chitsimikiziro sichimaphimba kuchotsedwa kwa ma virus, pulogalamu yobwezeretsa pazifukwa izi kapena kuyikanso hard disk mutatha kupanga.
Oda akapanda kulandidwa ndi wolandira, amabwezedwa kunkhokwe yathu. Pambuyo poilandira m'nyumba yosungiramo katundu, imayendetsedwa ndi gulu ndipo imapita ku dipatimenti yoyang'anira kuti ipereke malipiro.
Kutumiza kwa dongosololi ndi kubwereranso ku nyumba yosungiramo katundu kumabweretsa ndalama zoyendera, zomwe kampaniyo kapena munthu amene adayika dongosololi ayenera kulipira. Zotsatira zake, mudzalandira malipiro ofanana ndi kubwezeredwa kwa dongosolo, kuchepetsa ndalama zobwezera zotumizira.
Ziyenera kuganiziridwa kuti kukhazikitsidwa kwa kasamalidwe kameneka kungatenge masabata angapo.
Zogulitsa zomwe zili ndi netiweki yawo yovomerezeka ya Technical Assistance ikhalabe yogwirizana ndi chitsimikiziro ndi njira zomwe iwo adakhazikitsa.
Wolandirayo akuyenera kuyang'ana, popereka katunduyo, kuti izi zikugwirizana ndi dongosolo lomwe likufunsidwa, kuti liwoneke pa invoice komanso kuti mawonedwe ake, chikhalidwe, zolemba ndi ma CD ndizolondola. Ngati phukusili liri ndi zizindikiro zooneka zomwe zimasonyeza kuwonongeka, Wolandirayo akuyenera kusiya mawu olembedwa papepala loperekera (pepala kapena zamagetsi) akulengeza kuti katunduyo wawonongeka. Kulandira katunduyo popanda kusungitsa izi kudzalepheretsa zonena zilizonse zotsatiridwa ndi Makasitomala.
Madandaulo a Makasitomala adzalandiridwa mkati mwa maola 48 a kalendala pambuyo popereka. Nthawiyi ikatha popanda kunena chilichonse, zidzamveka kuti katunduyo waperekedwa kwa Wolandirayo mumkhalidwe wabwino kwambiri komanso kuchuluka kwake.
osadandaula, mudzayenera kutilembera kudzera pagawo lothandizira la shopu yathu potsegula tikiti, molingana ndi nambala yoyitanitsa ndikutitumizira zikalata zotsatirazi zomwe zaphatikizidwa.
Zithunzi za chinthu cholakwika chalandiridwa
Chithunzi cha mndandanda wazogulitsa wokhala ndi masitampu
Zithunzi za EAN khodi ya chinthu cholakwika cholandiridwa
Zidzafunikanso kufotokoza momveka bwino mwatsatanetsatane
Tikutsegulirani mlandu wanu nthawi yomweyo ndikuthetsa mlandu wanu
osadandaula, mudzayenera kutilembera kudzera pagawo lothandizira la shopu yathu potsegula tikiti, molingana ndi nambala yoyitanitsa ndikutitumizira zikalata zotsatirazi zomwe zaphatikizidwa.
Chithunzi cha phukusi lakunja (kukulunga kwa thovu kuphatikizidwa)
Chithunzi cha bokosi lotseguka pomwe chitetezo chikuwonekera
Chithunzi cha lebulo yolumikizidwa ndi mthenga
Zithunzi za zowonongeka zokha
Chithunzi cha mndandanda wazinthu zomwe zili ndi masitampu
Zidzafunikanso kufotokoza momveka bwino mwatsatanetsatane
Tikutsegulirani mlandu wanu nthawi yomweyo ndikuthetsa mlandu wanu
Ngati chinthu chomwe chikuwonetsedwa ngati cholakwika sichikhala ndi vuto ili, Nextsolutionitalia adzadziwitsa kasitomala za kusabweza. Chogulitsacho chikhala m'nyumba yosungiramo katundu kwa masiku 7 ndikudikirira kuti Makasitomala atsimikizire ngati akufuna kubweza katunduyo atalipira ndalama zoyendera, kapena ngati akufuna kuzisiya. Pambuyo pa nthawiyi, mudzataya ufulu wonena chilichonse.
osadandaula, mudzayenera kutilembera kudzera pagawo lothandizira la shopu yathu potsegula tikiti, molingana ndi nambala yoyitanitsa ndikutitumizira zikalata zotsatirazi zomwe zaphatikizidwa.
Chithunzi cha bokosi
Chithunzi cha lebulo yolumikizidwa ndi mthenga
Chithunzi cha mndandanda wazinthu zomwe zili ndi masitampu
Zidzafunikanso kufotokoza momveka bwino mwatsatanetsatane
Tikutsegulirani mlandu wanu nthawi yomweyo ndikuthetsa mlandu wanu
osadandaula, mudzayenera kutilembera kudzera pagawo lothandizira la shopu yathu potsegula tikiti, molingana ndi nambala yoyitanitsa ndikutitumizira zikalata zotsatirazi zomwe zaphatikizidwa.
Chithunzi chosonyeza chidutswa (zi) chomwe chikusowa pa chithunzi cha malonda
Zidzafunikanso kufotokoza momveka bwino mwatsatanetsatane
Tikutsegulirani mlandu wanu nthawi yomweyo ndikuthetsa mlandu wanu
Nextsolutionitalia sadzakhala ndi mlandu muzochitika zilizonse pamaso pa Makasitomala kapena maphwando ena chifukwa cha kuwonongeka kwachindunji, kosalunjika, kochokera kapena kulumikizidwa kapena kuwonongeka ndi chinthu cha chidziwitsochi kapena chifukwa chogwira ntchito molakwika, kuphatikiza ngozi kwa anthu, kuwonongeka kwa katundu wosiyana ndi chinthu cha mgwirizano kapena kutaya phindu
